The key differentiating factor of Omega and its business lies in its ability to effectively secure, monitor & maintain its clients' networks, hardware & information technology. This is possible through the development of a proprietary real-time, web-based monitoring & notification system as well as a proprietary automated backup system. These systems will have preventive algorithms & encoded measures to ensure clients' IT issues are prevented and solved at the core & at their onset as far as possible. The monitoring system will also provide the Company speed & agility to immediately react to clients' IT issues as they arise.

Omega's Unique Proposition:

• Dedication & Commitment to Clients' Needs
• Proprietary Real-time Web-based Monitoring & Notification System
• Proprietary Automated Back-up System
• IT Support Expertise
• Customer Excellence Framework
• Our Service Guarantees

All staff are required to attend Customer Service Excellence training apart from specialized IT Support training prior to supporting any customers to improve the level of service rendered.

• To provide end-to-end support to customers
• To make customer satisfaction our top priority

Furthermore, Omega Consulting has priced its services very competitively to allow companies to get access to a dedicated IT team to service all its IT needs & requirements, but without the prohibitive costs of hiring their own IT department. With IT Service & Support being the core business of Omega Consulting, strict Service Level Agreements ("SLA") & quick turnaround times are absolutely essential to our success. As such, we guarantee & underwrite our SLA. This shows our dedication & commitment to our clients & their business.